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Lapar Merchant – FAQ

For restaurants, food trucks, hawker stalls, and home-based vendors using the FCS Merchant App.

📌 Getting Started​

What is the Lapar Merchant platform?

Lapar is a food marketplace that allows F&B businesses to reach nearby customers via delivery and self-pickup. As a merchant, you manage your menu, orders, and store settings using the FCS Merchant App, available on App Store, Google Play, and Huawei AppGallery.

How do I join Lapar as a merchant?

To get started:

  1. Fill up the registration form below with accurate business details. 👉🏻 https://tinyurl.com/4wxyxwp7
  2. Wait for account activation – The Lapar team will create your merchant account within 3 working days.
  3. Download the FCS Merchant App 👉🏻 https://onelink.to/fcsmerchant
  4. Log in to the merchant app to upload your menu, set operation hours, and start managing your store.
Are there any setup fees or monthly charges?

No. Lapar charges no setup fee and no monthly subscription for basic merchant usage. You only pay a service fee per order (if applicable).

🍽️ Menu, Store & Operations​

How do I manage my menu?

You can easily manage your menu from the FCS Merchant App:

  • Add/edit items, prices, and descriptions
  • Upload images for each item
  • Mark items as sold out in real time
Can I update my business hours or go offline?

Yes. You can:

  • Set operating hours by day
  • Pause your store anytime using the “Go Offline” toggle (e.g., during breaks, public holidays, or stock issues)
How do I receive and manage orders?

When a customer places an order, you’ll get a real-time notification in the FCS Merchant App. You can:

  • Accept or reject the order
  • Update its status (preparing, ready, completed)
  • View customer notes and contact details
  • Chat directly with the customer
When should I start preparing an order?

For delivery orders, please wait until a rider has accepted the job before preparing the food. This ensures your food remains fresh and avoids early preparation if no rider is found.

🚚 Delivery, Pickup & Food Court Features​

What delivery options are available?

Lapar supports:

  • Lapar’s delivery partners
  • Merchant’s own riders
  • Self-pickup by customers
How does self-pickup work?

You prepare the order as usual, and when it’s ready, mark it as “Ready” in the app. The customer will be notified to come and collect the food.

I run a food truck. Can I use Lapar?

Yes! Lapar is food truck–friendly. You can:

  • Update your live location
  • Set mobile operating hours
  • Offer pickup and delivery (if available)

Lapar even features a Food Truck Menu section to help customers discover your location.

Does Lapar support food court setups?

Yes. FCS Merchant offers a Table QR Order System, perfect for food courts or shared dining spaces. Each table has a unique QR code. Customers can:

  • Browse multiple vendors’ menus
  • Place orders from their table
  • Choose from 3 payment types:
    1. Online payment
    2. Payment upon food serve
    3. Counter payment

This system is unique in Malaysia and helps modernize food court operations.

🏪 Multi-Branch & Merchant Visibility​

Can I operate multiple branches?

Yes. Each branch will have its own individual store listing in the app.

Do I get a profile page on Lapar?

Yes. Every merchant has a dedicated profile page with:

  • Store name, logo, cover image
  • Menu and pricing
  • Operating hours, contact, and delivery options

You or your customers can easily share your profile link via WhatsApp, social media, or messaging.

What if I have multiple branches under the same brand?

You’ll also get a brand-level generic page that lists all your outlets — sorted by proximity to the customer. This page is sharable and helps promote your brand at scale.

💰 Payments, Refunds & Add-ons​

How do I get paid?

All online payments are processed by Lapar and transferred to your registered bank account based on a payout schedule. You can view all payout details in the “Payout” menu in the FCS Merchant App.

Who sets the prices on the app?

You do. Merchants are responsible for setting their own menu prices. Lapar does not apply any markup — the prices shown to customers must match your in-store pricing.

Are merchants required to match in-shop prices?

Yes. Merchants must upload menu prices that are the same as in-store. Lapar enforces a strict no markup policy to maintain trust and transparency with customers.

How are refunds handled?

If a customer cancels or requests a refund:

  • You will review and approve the cancellation
  • Once approved, Lapar will process the refund
  • The amount will be credited to the customer’s Lapar Wallet
Does FCS Merchant offer extra features like POS?

Yes. You can opt in to additional tools like a Point-of-Sale (POS) system to manage dine-in and takeaway alongside online orders.

  • Minimal monthly subscription
  • No contract required — cancel anytime

🔐 Data & Support​

Who owns the customer data?

You do. Lapar provides full access to your customer order data, including:

  • Name
  • Contact number
  • Order history

This enables you to build your own loyalty programs, handle direct support, and re-market independently.

How do I contact merchant support?

You can reach us via:

  • In-app support chat (FCS Merchant App > Help)
  • Email: merchants@lapar.com.my
  • WhatsApp (if assigned during onboarding)
Is training available for new merchants?

Yes! We offer onboarding assistance, including:

  • Menu setup
  • App usage guidance
  • Tips to grow visibility and improve performance